We increase office efficiency by identifying and supporting your high anxiety patients
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Why Practices Are Lining Up to Work With Us
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Increased Interaction Time
High-anxiety patients require up to 60% more interaction time with healthcare staff, leading to reduced availability for other patients and tasks.
(Source: Journal of Clinical Psychology in Medical Settings, 2021)
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Greater Difficulty in Following Pre & Post-Op Instructions
40% of high-anxiety patients report greater difficulty following pre- and post-op instructions, which increases the risk of complications and follow-up care, adding strain on practice resources.
(Source: American Psychological Association, 2020)
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Likelyhood for cancelations
High-anxiety patients are 2x as likely to cancel or reschedule surgeries, causing revenue loss and inefficiencies in scheduling.
(Source: Journal of Patient Safety and Risk Management, 2019)
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Increased Admin Workload
Frequent calls and follow-ups with high-anxiety patients increase administrative workload by an average of 35% in medical practices, taking time away from new patient inquiries and consultations. (Source: Health Affairs, 2022)
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Higher Staff Burnout
Healthcare staff experience a 30% higher rate of burnout when managing high-anxiety patients without additional support systems, leading to lower job satisfaction and higher turnover rates.
(Source: New England Journal of Medicine, 2021)
Meet Our Partners
WANT TO GET STARTED?
HOW MUCH ARE YOU LOSING?
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Lost Revenue from Cancellations
High-anxiety patients are 2x as likely to cancel or reschedule procedures last minute
(Source: Journal of Patient Safety and Risk Management)
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Lower Referral Rates
Practices with insufficient support for anxious patients report a 20% drop in referrals due to lower patient satisfaction. (Source: Healthcare Management Review)
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Increased Administrative Costs
Staff spend up to 30% more time addressing frequent questions and follow-ups from high-anxiety patients. (Source: American Journal of Managed Care)
Ready to stop losing and start gaining?
Let’s talk solutions!
FAQs
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It takes 2 meetings and a total of 90 minutes to onboard Pop from your end. We do everything in the back end. We have a seamless patient sharing process and Pop takes on extra patient support, so your staff actually has less work and more time to focus on other tasks.
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Yes! Through marketing materials we provide, consistent training for your care team, and our well executed onboarding and education process, Pop’s team explains everything clearly to the office and patients, so they know exactly how it helps them prepare and recover better.
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Pop works alongside your team, handling tasks like patient follow-ups and check-ins, so it doesn’t interrupt your regular routine.
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No. After a one time onboarding fee, Pop’s services are covered by patient fees, so there’s no extra cost to your practice.
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Most surgeons add our services to the quote and most patients appreciate the extra help, but if someone firmly declines, Pop respects their choice.
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By providing extra support and addressing patients' concerns, Pop helps them feel ready and less likely to cancel.
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Yes, Pop’s team includes licensed mental health experts who help patients manage anxiety, making recovery smoother.
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Absolutely. Pop takes care of follow-up calls, so your team can focus on new patients and surgeries.
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No, Pop actually helps patients recover faster by offering nutrition, wellness, and mental health support.
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Not at all. With virtual access on zoom and forward thinking technology like our Symplast CRM & EHR, Pop keeps things simple, so patients can easily follow along and get the help they need.
ABOUT OUR FOUNDER & PARTNERS
Meet the Pop Recovery Systems team, driven by leaders who are passionate about transformation and patient care.
Laura Alexis, CEO and Founder of Pop Recovery Systems
Laura combines business brilliance with compassion to create an industry disruptor with POP Recovery Systems (Patient Over Profit). With a history of building impactful 7-figure businesses, she is dedicated to filling gaps in the healthcare system. She pairs her patient-centric approach to create innovative recovery support for bariatric and plastic surgery patients with a patent-pending multi-disciplinary approach that allows surgical practices to realistically provide a higher standard of patient care. Laura’s mission is clear: to deliver inclusive, holistic support that transforms lives.
Alice Massey, MS, MBA, Chief Strategy & Operating Officer
Alice is a dynamic figure at the intersection of healthcare and technology and brings a tech-driven edge to POP. With deep expertise in Risk Management, Program Management, Data Analytics, Healthcare Admin & IT, Machine Learning, and Anti-Aging, Alice ensures POP’s success by aligning projects with healthcare industry needs. Her acumen in using AI and data to improve patient outcomes and develop technology-driven solutions that support surgeons exemplifies POP’s commitment to innovative, effective solutions in patient care.
Dr. Rukmini Rednam, MD, BCPS, Plastic Surgery Medical Director
Dr. Rednam, known to her patients as the Confidence Doc®, is a leading board-certified plastic surgeon and a powerhouse in the world of plastic surgery, especially concerning excess skin removal after massive weight loss. Dr. Rednam is the Plastic Surgery Medical Director at POP Recovery Systems where an equal focus is put on mental, emotional, and physical wellness and recovery. Dr. Rednam has always believed that the best patient care is always patient-centered and that it involves both physical and mental transformations. Dr. Rednam’s expertise has been featured in Yahoo!, MSN, PopSugar, The Houston Chronicle and ABC Houston, to name a few.
Dr. Eric Smith, DO, FASMBS, Bariatric Medical Director
Bariatric Surgeon and Medical Director of POP Recovery Systems, Dr. Eric Smith is a national leader in his field. In addition to being the surgeon on TLC’s “1000 Lb Sisters,” he is also a highly regarded speaker and educator at the forefront of robotic bariatric surgery. Dr. Smith's philosophy centers on holistic, patient-first care – believing in the power of transformation from the inside out. Whether it’s weight-loss surgery or GLP-1/semaglutide medications, Dr. Smith is a sought-after weight-loss expert and understands that the weight-loss journey is not linear, but rather most effective when encompassing lifestyle factors such as mental health, fitness, and nutrition.
Together, this powerful team drives Pop Recovery Systems forward, pioneering supportive recovery solutions for patients and practices across the nation.